How To Update Order Fulfilment

Topics for order fulfilment:

   

 

  • From MANAGE YOUR STORE (DASHBOARD), go to ORDERS then go to  Fulfil Orders
  • Make use of the FILTER ORDERS to locate the order
  • Select the [Products] you want to ship, choose a [Carrier] from the the dropdown menu.

     

    Shipment Do Not Required Tracking Number Update: Singpost Normal / Other

    • Select the [Products] you want to ship, choose a [J&T EXPRESS (SG)] from the the dropdown menu.
    • Click [CREATE PACKAGE & SHIP]
    • There will be email send to customer to notify the shipment. 

    • At the [Print Packing List] you may select the package and click [PRINT PACKING LIST]
    • You may download the packing list from [DOWNLOAD PACKAGE LIST] too.

         

         

    Shipment Required Tracking Number Update

    • Select the [Products] you want to ship, choose a carrier, e.g.  [Singpost Registered Mail] from the the dropdown menu. 

    Please check with support for the carriers you would like to add to your site. 

    • Click [CREATE PACKAGE ONLY]
    • There will be NO email send to customer to notify the shipment, until next step.

    • At the [Print Packing List] you may select the package and click [PRINT PACKING LIST]
    • You may download the packing list from [DOWNLOAD PACKAGE LIST] too.

    • Once you obtain the tracking number of the parcel, go to [MANAGE PACKAGES] and respective order.
    • Update the [Optional Tracking Number] if any.
    • Click [UPDATE & NOTIFY], there will be email send to customer to notify the shipment. 
    • Order status will be updated too.