Updated on 15th September 2021
1. Collection of Personal Data
your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to you which you have provided us, or in other forms of interaction with you;
your payment related information, such as your bank account or credit card information;
information about your use of our Products and/or Services, but only to the extent that we can identify you from such information; and
information about your usage of our Products and/or Services.
2. Use of Personal Data for Business Purposes
2.1 We may use your Personal Data for our business purposes, such as:
to register your account with us for our Products and/or Services (“Account”);
to verify and authenticate your identity, update our records and generally maintain your Account with us;
providing and delivering our Products and/or Services to you;
assessing and processing your registration forms, applications, instructions or requests from you in relation to our Products and/or Services;
monitoring the Products and/or Services provided by or made available to you through us;
carrying out research, planning and/or statistical analysis;
managing our infrastructure, business operations and complying with internal policies and procedures;
communicating with you, including providing you with updates on changes, promotions, upcoming events and/or news to our Products and/or Services;
providing you with the customer service in relation the Products and/or Services, including responding to your queries and/or feedback;
addressing or investigating any complaints, claims or disputes;
improving our overall services to you;
for product improvement purposes, provided that the Personal Data used for such purposes must be anonymised and not be capable of re-identification;
verifying your identity for the purposes of providing you our Products and/or Services;
facilitating any proposed or confirmed merger, acquisition or business asset transaction involving Webcada and/or its related corporations, or corporate restructuring process;
in connection with performance of duties when seeking consultancy or professional advice, including legal advice; and/or
complying with all applicable laws, regulations, rules, directives, orders, instructions, guidance and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities or other authorities.
3. Use of Personal Data
3.1 We may use your Personal Data for marketing purposes to offer you our Products and/or Services, including special offers or promotions that may be of interest to you or for which you may be eligible. Such marketing messages may be sent to you in various modes including but not limited to electronic mail, direct mailers, short message service, telephone calls and/or other mobile messaging services (such as WhatsApp). In doing so, we will comply with the applicable laws and regulations, including the PDPA and other applicable data protection and privacy laws, such as the European Union General Data Protection Regulation (“GDPR”) (where applicable).
3.2 In respect of sending telemarketing messages to your Singapore telephone number via short message service, telephone calls and/or other mobile messaging services (such as WhatsApp), please be assured that we shall only do so if:
you have provided your clear and unambiguous consent in writing or other recorded form for us to do so; and
you have not indicated to us in our ongoing relationship that you do not wish to receive telemarketing messages sent to your Singapore telephone number and you have not registered that number with the National Do Not Call Registry.
3.3 We may, as part of our ongoing relationship with you, send marketing messages to you. You may at any time request that we stop contacting you for marketing purposes.
3.4 Your Personal Data may also be anonymised for use by us for product improvement purposes.
4. Disclosure and Sharing of Personal Data
4.1 Your Personal Data will not be disclosed by us to any third party, unless we have your consent, or we are under a legal obligation or duty, to do so, except for disclosure to the following individuals or entities which you hereby agree to:
our related and affiliated companies (including those in different jurisdictions);
government authorities or regulators;
our professional advisers, including without limitation our lawyers, accountants and auditors;
our third party service providers and sub-contractors (including those who provide payment, administrative or other services to us in connection with the operation of our Website) or our data processors; and
any agent acting on our behalf.
4.2 We will ensure that the use of your Personal Data will be kept to what is adequate, relevant and limited to what is necessary for us to carry out the purposes set out above. Please be assured that when we disclose your Personal Data to such parties, we require them to ensure that any Personal Data disclosed to them are kept confidential and secure.
4.3 We wish to emphasise that we do not sell Personal Data to any third parties and we shall remain fully compliant of any duty or obligation of confidentiality imposed on us under the applicable agreement(s) and/or terms and conditions that govern our relationship with you or any applicable law.
4.4 We are not likely to transfer, store, process and/or deal with your Personal Data outside Singapore, but if we do so (to the limit necessary for us to carry out the purposes set out above), we will comply with the PDPA and other applicable data protection and privacy laws, such as the GDPR.
5. Cookies and Related Technologies
5.2 A pixel tag, also known as a web beacon, is an invisible tag placed on our Website. Pixel tags are usually used in conjunction with cookies and are used to monitor the behaviour of users assessing our Website.
5.3 We use a service provided by Google called Google Analytics, which is also known as ‘remarketing’. Google Analytics permits us to reach out to people who have previously visited our Website to show them relevant advertisements when they visit other websites in the Google Display Network. Similarly, when you visit our Website, you may see advertisements posted on our Website by Google or other third parties. You may be able to opt out of customised Google Display Network ads by visiting the Ads Preferences Manager at http://www.google.com/ads/preferences/ and the Google Analytics Opt-out Browser Add-on at http://www.google.ca/ads/preferences/plugin/.
5.4 You may set up your browser to block cookies which will in turn disable the pixel tags from monitoring your usage. You may also remove cookies stored from your computer or mobile device. However, do note that if you enable blocking of cookies and pixel tags, it may limit certain features and functions in your use of our Website.
6. Other Websites
7. Protection of Personal Data
7.1 We wish to assure you that your Personal Data will be protected by high standards of security, and we will take all reasonable steps to keep secure any Personal Data we hold about you on secure servers.
7.2 Notwithstanding our best efforts to protect your Personal Data, the nature of the Internet is such that data transmission over the Internet can never be fully secure. Hence, we cannot be responsible for events arising from unauthorised third parties gaining access to your Personal Data. It is solely your responsibility to maintain the secrecy of your user identities and password(s) at all times.
8. Retention, Access and Correction of Personal Data
8.1 Your Personal Data is retained as long as the purpose for which it was collected remains and until it is no longer necessary for any other legal or business purposes.
8.2 You may request access or make corrections to your Personal Data held by us. We may charge a fee for processing your request for access. Such a fee depends on the nature and complexity of your access request.
8.3 The GDPR also provides relevant individuals with additional rights including the right to obtain information on how we process your Personal Data, receive certain information provided in an electronic format and/or request that these be transmitted to a third party, request for your information to be erased, object or restrict the use or processing of your information in some circumstances. These will be subject to ongoing obligations imposed on us pursuant to any applicable law or regulation, and/or our legitimate reason or entitlement to continue processing your information, and/or to refuse that request.
9. Withdrawal of Consent
9.1 You may, at any time, withdraw your consent to our continued collection, use and disclosure of your Personal Data by contacting our data protection officer, the details of which are as set out in Paragraph 12.1 below. If you decide that you do not want us to collect, use your Personal Data and/or to disclose your Personal Data to third parties, you understand that this may in some cases impact on the availability of the Products and/or Services that we may provide to you and may mean that the Products and/or Services provided to you (if possible at all) by us may not be customised for your use, may be less user-friendly and less efficient.
9.2 Further, in withdrawing your consent, you acknowledge and agree that if we are no longer able to provide certain Products and/or Services to you as a consequence, we will be entitled to cease the provision of such Products and/or Services to you without incurring any liability on our part.
11. Governing Law and Dispute Resolution
12. How to Contact Us
12.1 If you have any questions or comments on how we manage, protect or process your Personal Data or encounter any technical issues with our Website, please send your questions and feedback to us at our email, firstname.lastname@example.org, or address, 37 Jalan Pemimpin, #08-08, Mapex, Singapore 577177.