How To Send Manual Update

Topics for send order manual update:

  


Send manual order update for individual order

   

  • Go to MANAGE YOUR STORE (DASHBOARD), go to ORDERS then go to ORDERS
  • For the ORDER MANAGER, go to the order you need to work on.   

Guide on how to search individual order

 

  • Go to section ORDER COMMENT.
  • Click [ADD NEW COMMENT]
  • Enter your message under order comments. You may also format your message using the text editor feature. Guide: Text Editor
  • Click [ADD ORDER COMMENT]

  • Order update enter / order comment will email to customer
  • Admin can also check the update from the section ORDER COMMENT

  • Beside the email, customer can also check the update from MY ACCOUNT ORDER HISTORY

  


Send manual order update for orders in batch

   

  • Go to MANAGE YOUR STORE (DASHBOARD), go to ORDERS then go to ORDERS
  • For the ORDER MANAGER, go to the order you need to work on.   

Guide on how to search orders

  • From filter result, select the order you wish to send manual update.
  • From BULK ACTION select EMAIL ORDER UPDATE.
  • Click [GO].

  • Green message will indicate the select the orders that you wish to enter manual update.
  • Enter your message under order comments
  • Click [SUBMIT]

  • Order update enter / order comment will email to all selected orders. 
  • Admin can also check the update from VIEW tab section ORDER COMMENT

  • Beside the email, customer can also check the update from MY ACCOUNT ORDER HISTORY