Shopcada POS: manage self collection

This guide show the step by step : 

 

Confirm received the parcel and notify customer for collection

  • Once the package reach the retails outlet, the retail staff can confirm receive and notify customer for pick up at the same time. 
  • From SHOPCADA POS menu, go to SELF COLLECTION  

 

  • All the open orders for the retails will listed at this page. each retail outlet will be seeing respective orders. 
  • Before the retails staff receive the package, the package status will be CREATED.
  • Click [NOTIFY READY FOR COLLECTION] to confirm receive the package and trigger notification email to customer. 

   

Confirm customer collected the parcel and send confirmation notification

  • When the customer arrive for collection, the retails staff can again search the order number and locate for the package. 
  • The package status will be READY FOR COLLECTION
  • The retails staff can tap to print collection receipt. Refer to guide
  • Click [COLLECTED] to confirm collection by customer and trigger the collected notification email to customer. 

  

  • The package status will be COLLECTED
  • No further action allow at the Shopcada POS.